Head office: Claydon House,1 Edison Rd Rabans Lane Industrial Area, Aylesbury HP19 8TE
Head office: Claydon House,1 Edison Rd Rabans Lane Industrial Area, Aylesbury HP19 8TE
Need someone reliable to hold your keys and attend when your alarm sounds in the middle of the night? Servesify provides tailored key holding in Cardiff for shops, offices, industrial units and other commercial premises.
Whether you need a nominated key holder for out-of-hours call-outs, a daily opening and lock-up visit, or both, we can discuss your premises and recommend a suitable arrangement.
When an alarm goes off at 3am, someone has to turn up. For many Cardiff businesses that means an owner or manager who lives miles away, or a member of staff who would rather not be called out. A professional key holder takes that burden
off your team, whether you run a corner shop in Splott, an office in Cardiff Bay or a unit on one of the city’s industrial estates. Our aim is to match the arrangement to your premises, your alarm and the way you trade
Key holding duties may include storing your keys securely, attending alarm
activations, checking the premises inside and out, securing doors and windows, contacting you and, where needed, the police, and recording each visit. Opening and lock-up visits can be arranged too. We agree the call-out procedure before
cover begins.
Here’s why businesses trust us for key handling in Cardiff.
Contact our team with the premises address, opening hours, proposed start date and how your alarm is monitored. Let us know who currently holds keys and about any previous call-outs.
We discuss how call-outs will reach us, the order of contacts, access instructions, whether you need opening and lock-up visits, and what officers shold do on arrical.
Your position sets out the agreed scope, call-out and visit arrangements and commercial terms so ou can decide whether the service fits your business.
Key handover,call-out procedure,contact lists and how we report each visit are agreed before the service starts.
Our services are designed to give organisers complete confidence, no matter the size or complexity of the occasion.
We welcome enquiries from businesses in Cardiff. For premises elsewhere in Cardiff or the Vale of Glamorgan, contact us with the postcode so we can confirm coverage an
Cardiff Bay & City Centre
Roath & Splott
Caton & Cathays
Rumney & Tremorfa
Wentloog
Cardiff Gate & Leckwith
Break-in attempts do not follow business hours. Who holds your keys, who gets the call and how quickly someone can check the building all affect how a night-time incident plays out.
REPORTED INCIDENT | SPLOTT, CARDIFF | SEPTEMBER 2026
At around 3.30am on Sunday 27 September 2026, CCTV reportedly showed a group climbing onto a building in Splott and breaking in through its second floor before searching it with torches and leaving on foot. The building, a garage belonging to a nearby shop, was reportedly full of junk, so nothing appeared to have been taken. The business said the same people had tried to get in two days earlier. South Wales Police confirmed an investigation into an attempted burglary of a garage on Wilson Street, and a separate shop nearby had reportedly been broken into days before.
Source: Need To Know, 30 September 2026
This is one reported incident, not evidence that every Cardiff business faces the same risk. It is a reminder that attempts can be repeated within days, and that it is worth knowing exactly who would attend, check the building and secure it if your alarm went off tonight.
We focus on understanding how your premises are accessed, how your alarm is monitored and who needs to be told when something happens. Depending on the assignment, the agreed plan can include the number of key sets, call-out
procedure, order of contacts, scheduled visits and visit reports.
You should know what an officer will do when they arrive and who to contact if your arrangements change, for example when staff leave or your opening hours change. Speak to our operations team about the level of cover that fits your premises and budget.
Key holding is a licensable activity when it is provided under contract, so the people doing it must hold an appropriate Security Industry Authority (SIA) licence. We arrange appropriately licensed personnel and confirm the role before
deployment.
Keys are logged and stored securely, with a record of who holds them and when they are used. We will explain the procedure for your premises before you hand any keys over.
When we are contacted, an officer attends, checks the outside and, where it is safe and agreed, the inside of the premises, secures it and reports to you. If there are signs of a break-in or it is unsafe to enter, officers will not take risks and will contact the police.
Call-outs usually come from your alarm monitoring provider or from you directly. We agree how call-outs reach us before the service starts. Police response requirements vary, so check them with your alarm provider.
Attendance times depend on the premises, the time of day and traffic. We agree an expected attendance time with you when we review your site. We do not advertise a guaranteed response time.
Yes. You can request a quotation for daily or weekly opening and lock-up visits, including setting the alarm and checking the premises. The arrangement depends on the assignment and officer availability.
Pricing depends on the number of call-outs, scheduled visits, keys held, location and contract length. Request a quotation with your premises details for an accurate proposal.
Tell us about the premises you need to protect and the cover you are considering. We will review your request and contact you to discuss the next steps.
Phone: +44 7960 283116 | Email: info@servesify.com
Address: Bay Business Centre, Lewis Rd, Cardiff CF24 5BS United Kingdom
